Privacy Policy – Sutton Express Cars

Effective Date: 13/03/2024

At Sutton Express Cars, we value your privacy. This policy outlines how we collect, use, protect, and share the personal information you provide when using our services, including booking Sutton airport cars and airport transfers.

1. Information We Collect

We collect the following types of personal data:

Contact details: Name, phone number, email address
Booking information: Pickup/drop-off locations, travel dates and times, flight numbers
Payment information: If applicable, for secure online transactions (processed via third-party providers)
Device and usage data: IP address, browser type, and usage stats via cookies when you visit our website

2. How We Use Your Information

We use your information to:

Confirm and manage your bookings
Provide timely and reliable taxi or airport transfer services
Communicate updates about your journey (e.g., driver arrival, delays)
Respond to customer support requests
Improve our website and service quality
Comply with legal or regulatory obligations

3. Data Sharing

We do not sell or rent your personal data. We may share limited information with:

Our drivers and service staff to fulfill your booking
Payment processors for secure transactions
IT providers who support our booking system and website
Legal or regulatory bodies, if required by law

4. Data Retention

We retain booking and contact information only for as long as necessary to:

Provide services
Comply with accounting and tax requirements
Resolve disputes or enforce agreements

Data is securely deleted or anonymized when no longer needed.

5. Cookies

Our website may use cookies to:

Improve user experience
Analyze traffic and usage patterns
Remember preferences for repeat visits

You can control or delete cookies via your browser settings.

6. Your Rights

You have the right to:

Request access to your data
Correct or update personal information
Request deletion of your data (subject to legal exceptions)
Withdraw consent (where applicable)

To exercise these rights, contact us at:
📧 admin@sutton-express-cars.co.uk

7. Data Security

We take your privacy seriously and use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss.

8. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website with the updated effective date.

9. Contact Us

For any questions or privacy-related concerns, contact:

Sutton Express Cars
📧 Email: admin@sutton-express-cars.co.uk
📞 Phone: 02081370660